Why Use A Live Answering Service?
When Exchange Network, a 24 hour answering service, Inc was founded in 1948 there was no alternative if you needed phone lines answered outside of business hours or did not have employees to cover phone lines for you. For doctors, traveling salespeople and others, a live answering service was necessary because the phone had become a major business tool but there were no answering machines or automated systems. Today, many companies assume that an answering machine or pager can substitute for live representatives. In some cases this is true. If your business is not time critical, such as emergency repair services, and your customers are willing to wait for you to return a call, an answering machine is probably the best solution. However, if you answer calls and determine if personnel, such as on call technicians, need to be alerted or expect to conduct financial transactions around the clock, a live phone answering service is your solution. When people feel that they have some type of emergency, such as a broken computer or mild illness, they do not want to speak with even an interactive computer based system. Additionally, very few people are willing to place a phone order with an answering machine. Exchange Network, Inc allows your business to have a live voice every minute of the day.
Our Live Phone Answering Service
Exchange Network, Inc has a host of services to help your company connect with your clients. Our Tech-Link live answering service, for example, is extremely popular. We man your 24 hour tech support line and answer the phone following your script. Using your criteria, we then alert your on call technicians as necessary. Another popular service we order is order taking. Exchange Network, Inc professionals will courteously take your orders at any hour. This is extremely useful if you run late night advertising or do the bulk of your business via the Internet but want to give customers another way to contact you. Exchange Network, Inc also leases 800 numbers, which can benefit many businesses. All of our calls are handled in our call center and we never use any overseas call centers like other services. If you feel that a live phone answering service may be more than you need, we also offer message center and voice mail services. At Exchange Network, Inc we will give your company a real voice, 24 hours a day.
