Live Answering Services Since 1948
When you call a company for information or support regarding their product, it's frustrating to continually get an answering machine, or even worse, the line is busy or just keeps on ringing. Now imagine that company is yours, and the people calling are your customers. Do you want them to have the same experience? With our live telephone answering service your customers are going to get satisfaction with great customer service that we provide.
With live answering services from Exchange Network, your clients will have immediate access to customer service 24 hours a day seven days a week, and they will feel valued. Your clients will never be put on hold while an operator answers another call, and they will never be routed overseas or to a branch out of state.
When you forward business calls to Exchange Network, we answer with your company name and use a script and key questions provided by you. Started in 1948, this family-owned and operated live call answering business has maintained its professional quality for 60 years by using experienced operators and continuous monitoring techniques. Read on to find out about our Inbound Marketing Solutions, IMS.
Live Call Answering with IMS
Whether your business is large or small, you can increase sales with our Inbound Marketing Solutions (IMS). You can take full advantage of our live call answering options to help your business grow and become more productive and cost efficient. With this option we utilize the same staff and operators, but with additional software they are able to take orders and complete sales. The software can download and hold information about:
- Business locations
- All catalogue information
- Product SKU numbers
- Product descriptions
- Product prices
With live answering services such as these, customers can order from us just as they would through your office, no matter how many products you have.
IMS is customized based on your company's needs, including inventory tracking and price calculations, customer databases and appointment templates, as well as seminar reservations.
