Live Telephone Answering Service Dedication
People answering people: That is the motto of Exchange Network. In a world of new technology, it is reassuring for customers to reach a real person when they call a business. Our live telephone answering service can provide your customers with confidence in your company, so you can have confidence in us. Did I mention we have a 24 hour answering service that you customers can call day or night.
One example of how Exchange Network will go above and beyond to keep your business running is the action we took during an area flood in 2006. The flood in Massachusetts shut down many local roads and businesses, and some residents and business owners were forced to evacuate. Even through the worst part of the flooding, we maintained a 73% live answer rate with an average hold time of only 44 seconds. We answered more than 7,000 calls that day because employees, some of whom came in on their day off, were dedicated to ensuring that our clients' customers could still receive support.
Exchange Network is celebrating its 60th anniversary this year, but that's not the only reason to celebrate. In April, we won the "Certificate of No Complaints" award from the Better Business Bureau because there have been no complaints filed against us in an incredible 36 months. This demonstrates that our experience is the best path to success.
We are dedicated to you and your customers for as long as you need us. With a flexible month-to-month contract, you can decide if our professional answering service is working for you. Exchange Network is cost efficient because we charge clients based on the amount of time our operators are actually on the phone plus a monthly base rate. Read on to learn about the message center options we offer.
Professional Answering Service Messages
Exchange Network has many different message options. The basic choice is for our professional answering service to fax, e-mail, or forward messages to a phone number of your choice. We can also page your staff with the messages. We save you and your employees time, not just by answering your phone to take messages, but also because we screen the calls and only give you the important messages based on your pre-specified criteria. Exchange Network also has voicemail boxes available for lease, and you can lease one or multiple boxes at a time. With our live telephone answering service, you can create a program based on your business' needs.
