What is an answering service?

An answering service or call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

An answering service is operated by a company to administer incoming product support or information inquiries from customers of our clients and is used by large or small businesses to answer their main or any number of telephones within its company.

An answering service is connected to a telecom switch, and one or more supervisor stations as well as operator work stations and a majority of services are computerized. Increasingly, the voice and data pathways into the answering service/center are linked through a set of new technologies called computer telephony integration (CTI) and also through Digital T-1 Circuits.

Most major businesses as well as small businesses use answering services/call centers to interact with their customers. Examples, to name just a few, include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through answering services/call centers. Examples of this include help desks and sales support.

How can an answering service help my small business?

Exchange Network, Inc. Answering Service can help you increase sales and lower costs. We can make your life easier while improving your customer satisfaction. You get experienced personnel, provided with the latest proprietary answering service system. We have a month to month contract, so no long term commitments.

With call forwarding you can forward your main business line whenever you need us to answer your calls, like a virtual receptionist we would answer under your company name and based on a call script that you create, our professionally trained operators will ask key questions from your callers and based on your instructions we will reach the appropriate employee within your organization.

We are available for your 24/7, after hours or even during normal business hours for over flow calls if your receptionist calls out sick, we are here for you.

Customer Service Solutions

The reason a business wants an answering service is more than just having its phones answered when no one's in the office. In today's world of increasing automation, there is a real comfort in hearing the voice of a live person answering the phone.

The value of a professional answering service is taking on new depth and meaning. As the world at large accepts the undisputed cost-effectiveness of the many third party answering options, the real human voice is becoming rare. Small business owners need time away from their business to grow and finding an efficient live telephone answering service is a priceless commodity.

At Exchange Network, Inc. People Answering People is who we are and what we do and have been doing so since 1948. We have been assisting businesses like yours grow and become more productive. We are a cost effective outsource to stay in touch with your customers, give us a try and you will see for yourself.

WARNING!!!! Not All answering services are the same

If you are currently utilizing an answering service or have done so in the past, please be advised that NOT all are the same. Exchange Network, Inc. has been a family owned and operated business for over 60 years and demands professionalism from all its employees. We demand the best for our clients and monitor to assure they are receiving the best service possible. We have hired a Quality Assurance Supervisor (QAS) to maintain our high standard of service we offer to you and your callers. Your success is our success and we want what is best for our clients, you should not settle for second rate service, you do have other options and Exchange Network, Inc. is the choice you should make.