Why A Live Answering Service?
If customers call your office after business hours, what do they hear? Is it something that will encourage them to call back? A live answering service gives you the opportunity to collect information from callers who would simply ignore an automated system. Of course, a live operator can also take orders and transfer callers to voice mailboxes or emergency responders as required. The key is selecting a business answer service that will project a positive, professional image to all callers. The Exchange Network will answer in a courteous, professional manner and interact with callers according to your own script.
Exchange Network personnel can man your phones after hours or 24/7. We can also be much more than a simple answering service. You can take advantage of the Exchange Network features that are most beneficial to create the perfect interface with your customers.
Learn about our doctors answering service.
Business Answering Service Features
The Exchange Network offers a wide range of services beyond simply answering your phone calls. Features you can choose include:
- 800 numbers for toll free calls
- Voice mail and messaging to email or fax numbers
- Live order taking
- Tech-Link: allow us to be the first step in your tech support
You can easily customize our business answering service to best suit the needs of your company. Many businesses take advantage of our services to set up dedicated toll free 800 numbers to respond to advertising on the Internet or television, particularly late night commercials.
In recent years, we have expanded beyond the typical live answering service to include Tech-Link. Our operators can be the first line in your technical support operation. Your clients will call our operators, who will ask the questions you need answered. They will then be able to alert your technicians or leave messages for later, whichever the situation warrants. We are a cost effective way to add valuable 24-hour live response to your technical support lines.
Contact Exchange Network today to learn more about how we can help your business efficiently and effectively respond to your customers.
More Information:
Call Answering Service
